Last updated 21 October 2026

The short version. Try the product free for 14 days first. Cancel any time and keep access until the end of what you paid for. If we charged you by mistake, or the service did not work and we could not fix it, you get your money back.

1. Free trial

Every account starts with a 14-day free trial. It needs no card and costs nothing. If you do nothing when it ends, you are not charged: your workspace keeps working for 7 more days and then becomes read-only. Nothing is deleted.

2. Cancelling a subscription

You can stop automatic renewal at any time from Plan & billing in the CRM, or by writing to us through the contact page (choose "Billing").
Cancelling takes effect at the end of the period you have already paid for. You keep full access until then, and the workspace remains readable and exportable afterwards.
Cancelling does not delete your data. Tell us if you want it deleted.

3. Refunds

Because you can try the product free before you pay and cancel at any time, subscription fees for a period that has started are generally not refunded. We will, however, refund in these cases:

Charged by mistake: a duplicate payment, a wrong amount, or a payment after you had cancelled in good time. You get a full refund of the payment concerned.
The service did not work: if within 7 days of a payment the service has a fault that stops you using it for its main purpose, and we are unable to fix it within a reasonable time after you tell us, you get a full refund of that payment.
First payment, changed your mind: if you write to us within 7 days of your first paid payment and have not made heavy use of the plan, we will refund it in full, no questions.
Plan changes: when you upgrade, the new plan starts straight away. If you ask within 7 days and have not used the added capacity, we will refund the difference.

We do not refund taxes or fees that a bank or payment provider has already charged us, where the law lets us keep them, and we may decline a refund where there is evidence of misuse of the service.

4. How to ask for a refund

Write to us through the contact page (choose "Billing"). Tell us the e-mail address of your account, the date and amount of the payment, and what went wrong. We will reply within a few working days.

5. How refunds are paid

Approved refunds are returned to the original payment method through Razorpay. Once we have issued the refund, it normally reaches your account within 5 to 7 working days, depending on your bank or card issuer. We will tell you when it has been issued.

6. Failed or disputed payments

If a renewal payment fails, Razorpay retries it and we keep the workspace working for 7 days after the paid period ends before it becomes read-only. If you raise a dispute or chargeback with your bank without contacting us first, we may suspend the account while it is resolved. Please write to us first: it is faster.

7. Contact

Anibros Design. Write to us through the contact page (choose "Billing").